All students receive an informative session on health& safety during the onsite orientation, as well as additional information included in the Noticias de Sevilla (biweekly emails) and the On-site Student Handbook.
Morneau Shepell or My SSP is a virtual counseling service. If you study abroad during at least six weeks, you have access to text or call a therapist 24 hours a day via an app on your phone for support.
You can follow these instructional videos on how Morneau Shepell (My SPP) work, and how to properly download the app on your phone.
What is Morneau Shepell: https://vimeo.com/302864883
How to download My SSP App: https://vimeo.com/277107632/9e2b1d09a0
Pharmacies (farmacias) are usually the first choice for the treatment of any non-urgent symptoms or basic health needs. If you do not need to see a doctor, but need advice about the appropriate over-the-counter medication, consulting with the local pharmacist is the quickest, easiest (and cheapest) solution and readily available as there is even a rotational 24-hour pharmacy (farmacia de guardia) open in each neighborhood- please consult the following website for up-to-date list.
*The pharmacy located in the Plaza de Alfalfa is open 9.00-22.00h, 7 days per week, 365 days per year and usually has English speaking staff available
If you feel that you must see a physician or require prescription medication, past students have preferred to use the two following medical centers as same-day appointments are usually available and relatively cheap: approxiamtely 30-60€ for a general practice physician and 80-120€ for a specialist; payable in cash or by credit card.
It is STRONGLY recomended that you call ahead and request an appointment, otherwise you might have to wait several hours for the next available opening. Also, if you require an english-speaking practitioner, you should always call ahead to request.
Please keep in mind, that health centers are open Monday -Friday during normal business hours and therefore closed evenings, weekends and public holidays.
*The following list of hospitals, clinics and services has been compiled to assist participants who require medical services and while every effort has been made to only include the names of organizations and individuals with favorable reputations, CIEE Seville assumes no responsibility nor liability for the activites of the entities and persons listed.
Centro Médico Arenal
Mon – Fri: 8:30 to 13:30 and 16.00 to 20.30 *English speaking doctor can be requested
C/ Pastor y Landero, 13 (Casco histórico)
Tel: (+34) 954-293-338
Mon – Fri: 8:30 to 13:30 and 16.30 to 20.30 *No English
2 locations in city center: Macarena and Nervión
Tel: (+34) 954-535-000 or www.medicur.es
Clínica Santa Isabel
Tel: (+34) 696-190-574
Avenida Luis Montoto, 100
Past students prefer this 24/7 fully functioning hospital even for normal/non-urgent health matters as it has a special unit dedicated to helping foreigners as well as a 24/7 helpline that will arrange an appointment with an English-speaking doctor/specialist. If an English-speaking practitioner is not available, they will accompany you and provide translation assistance. While not required, it is STRONGLY recommended that you call ahead to arrange this service through Clinica Santa Isabel’s «international» unit.
Hospital Fatima (see below) also has a 24/7 helpline and dedicated unit to help international patients, although past students have preferred to use Clinica Santa Isabel as it tends to be more economical.
Fially, few hospitals are cheaper than the Hospital Cruz Roja/Victoria Eugenia (see below) where, for no additional fees, it is possible to obtain a health card for this hospital which will provide you extremely eocnomical rates. For a complete list, please consult the webpage: https://www.hospitalveugenia.com/tarjeta-sanitaria/tarifas/
List of other hospitals (public or private)
Hospital Universitario Virgen del Rocío (Bami/Reina Mercedes)//PUBLIC
Avenida Manuel Siurot
Tel: 955 012 022
Hospital Universitario Virgen de la Macarena (Macarena)//PUBLIC
Avenida Doctor Fedriani
Tel: 955 008 000
Hospital Quirónsalud Infanta Luisa (Triana / Los Remedios) //PRIVATE
C/ San Jacinto, 87
Tel: 954 330 100
Hospital Sagrado Corazón (Bami/Reina Mercedes) //PRIVATE
C/ Rafael Salgado, 3
Tel: 954 937 676/Appointments: 902 322 233
Hospital de Fátima (Porvenir/San Bernardo) /PRIVATE
Glorieta de México, 1
Tel: 954 613 300/Appointments: 955 040 363
Hospital Cruz Roja/Victoria Eugenia (Macarena/Casco histórico)//PRIVATE
Avendia Cruz Roja, 1
Tel: 954 038 600
All medical consultations, services, treatments and/or medications MUST be paid for upfront (cash or credit card) and students should expect to provide ID/passport.
The iNext plan does provide coverage for mental health. It provides coverage if someone were to have a sudden and unexpected need to seek care for a condition that started while they are abroad, or for a condition that they may have been treated for in the US that was under control, but once abroad suddenly changed and warranted them to seek care. If someone is receiving regular in person therapy in the US, and wants to continue this coverage while abroad, that would not be covered under the iNext plan. It would need to be a sudden and unexpected change to their condition that caused them to seek medical care.
The policy works on a reimbursement basis, so the participant would seek care and then file a claim for reimbursement. With the Supplemental plans, they are secondary, so they will need to file with their US primary insurance as well and send a copy of the Explanation of Benefit form showing if they paid or denied the claim.
There is the Lifeworks My SSP coverage that is available for the participants that are enrolled into it as well. I have attached the Welcome Letter that the students receive when they are enrolled into this coverage.
Participants are able to call or chat with an advisor/counselor 24/7. They can receive support for an individual issue, or if they want to have ongoing support, they are able to schedule appointments. This coverage is confidential for the participant and does not cost them any fees to utilize the service. It is designed to provide support for participants before things get to a level where they are in need of emergent medical care.
They will download the app to their phone. The Student Support Program app provides a great deal of information for them on different areas. It is a great tool for them to have.
All CIEE students are insured by iNext travelinsurance policy designed to help cover the cost of accidents and/or illness (amongst other travel emergencies) while abroad. Please note that theiNext insurance is designed as a secondary policy;students covered by a personal/parental/school insurance plan should continue that coverage while in Spain, and MUST use that as their primary insurance.For a complete description of the benefits and provisions of the iNext plan, please read the policy information you received from CIEE (unless you upgraded to a different policy) or visit their website www.inext.com.
iNext/Co-ordinated BenefitsPlans, LLC
File a Claim:
Claim forms can be found on the iNext website and sent to:
Coordinated Benefits Plans, LLC
P.0. Box 26222
Tampa, FL, 33623
*However, it is STRONGLY recommended that calims be filed via email: Team1@cbpinsure.com
Phone: 1-866-723-3063 or 1-727-412-7378